AG99 believes gaming should be a source of enjoyment, not stress. Playing responsibly keeps you and your family safe.
Responsible gaming at AG99 means more than following rules — it means understanding your own boundaries and treating gaming as a form of entertainment. We want every player to stay happy and healthy. When gaming starts causing anxiety instead of enjoyment, it stops being entertainment.
AG99 takes responsible gaming seriously. We give every player the tools to stay in control — from setting budgets to taking voluntary breaks, it's all available on our platform.
Keep in Mind: AG99 is for players aged 18 and above only. Gaming is entertainment, not a way to earn money. Always play within your means.
At AG99 you can set daily, weekly, or monthly deposit limits. Once a limit is set it cannot be changed easily, keeping your budget firmly under control.
Decide in advance how long you will play each day. ag99's time limit feature will automatically notify you once your set time is up.
If you feel like you need a break, ag99 offers a temporary pause of 24 hours to 30 days. You will not be able to log in to your account during this period.
For a longer break, you can opt for self-exclusion. This allows you to suspend your account entirely for a period ranging from 6 months to 5 years.
AG99 strictly enforces an 18+ policy. Age verification is carried out at registration, and we recommend enabling parental controls on shared family devices.
AG99's dedicated support team is available around the clock. If you're experiencing any gaming-related issues, don't hesitate to reach out.
Setting responsible gaming limits on AG99 is straightforward. Just follow the steps below:
Log in to your AG99 app or website account and go to the Profile section.
Look for the "Responsible Gaming" option in your settings.
Choose from deposit limits, session time limits, or break options and configure them to suit your needs.
Enter an amount in BDT or a time limit. Reducing a limit takes effect immediately; increasing one takes 24–72 hours.
Confirm the limit via SMS or email. AG99 will send you a confirmation notification.
Knowing yourself is the foundation of responsible gaming. If you notice any of the following signs in yourself, use AG99's support tools or consider taking a break:
Warning: If any of the above signs apply to you, talk to our support team now. Acknowledging the problem is the first step toward solving it.
AG99 encourages players to reflect honestly on their gaming habits. Ask yourself the following questions:
1Have you spent more than your budget on gaming in the past month?
2Do you find it difficult to stop gaming even when you want to?
3After a loss, are you placing bigger bets to try to win it back?
4Is gaming affecting your work, family, or relationships?
5Have you taken on debt or borrowed money to fund gaming?
If you answered "Yes" to any of the questions above, please contact ag99 Support. We won't judge — we're here to help.
AG99 invests in responsible gaming because we believe that healthy players build the best long-term relationships. Our initiatives include:
We will never encourage minors to engage in gaming and will strictly uphold age verification at all times.
We will keep all responsible gaming tools free and easily accessible at all times.
If problematic gaming behavior is detected, we will proactively reach out to the player.
No promotional messages or bonus offers will be sent during your self-exclusion period.
We always provide information from trusted organizations for professional support.